CPCMicro - RMA Policy



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	Terms & Conditions for RMA as following:

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	CPC MICRO RMA Policy All sales are final: Returns of product, other than with defect, are subject to a 15% restocking fee or prevailing market rate as determined by CPC MICRO. 48 Hour Grace Period for Returns: Returns are allowed, but only within the first 48 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of CPC MICRO and will incur a substantial restock fee. $25.00/Hour Service Fee on working parts. Any items sent back for warranty repair must have been tested bad - BY A QUALIFIED TECHNICIAN - prior to returning the part. We will charge a service fee of $25.00 per hour should we find a returned items to be in working condition. Please Give Details: Please be as specific as possible when listing the reason for return. This will assist us in making a correct determination of whether the product is truly defective. (Examples: video card gives blue screen after 20 minutes, CD Rom Drive rattles and makes noises, but only after spinning for 5 minutes or more.) "Damaged" Products: Any products that have been dismantled, darkened over or visibly defaced by the customer will VOID all warranties. Fitness of Purpose: CPC MICRO cannot warrant any product as fit for any particular use or purpose. We strongly recommend customers evaluate a sample unit to determine by their criteria whether a product will work in their configuration. In the world of computers there are many products that may be incompatible with a certain brand or certain parts. In cases like this it is your responsibility to resell the product into a standard application in which the part will work. We are unable to take parts back because they will not work in particular brand product if they function correctly in others. RMA Number Must be Marked on the Outside of Box: RMA number must be clearly marked on the outside of the shipping box. Please included a printed copy of the RMA paperwork on the inside of the box. Customer is responsible for all shipping costs to CPC MICRO. Pack Returns Carefully: Customer must pack defective items being returned as if they were new and working. Failure to do so may invalidate both the RMA and the warranty. CPC MICRO is not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier. Send RMAs to: UNIT 4, 800 Industrial Ave. Ottawa, ON K1G 4B8 Expiration of RMA numbers: RMA numbers are valid for 14 days after being issued. CPC MICRO must receive product within this time period (other than international returns). Out of Warranty Items: Items sent to CPC MICRO that are OUT OF WARRANTY will be returned to customer at customer expense. Credit Issued on Defective Products: Should a replacement for a defective item not be available, at CPC MICRO discretion a suitable replacement shall be issued. If a suitable replacement is not available within 30 days from the receipt of your RMA, CPC MICRO will issue a credit which can be applied toward a future order. Credits expire 6 months after date of issue. Customers may also request a refund check once a credit memo number has been issued. RMA credits are for product only and do NOT include any reimbursement for shipping charges. How do I apply my Credits? For Credits to be applied to your next order, you must reference the CREDIT MEMO number (not the RMA number) and dollar amount in the notes field?of our online order form. (You may obtain the credit memo number?from the notes field of your RMA once the RMA is closed?. LIMITED WARRANTY Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected. Replacement RMA items will be shipped back to Customers via Local courior or UPS Ground only. Express and overseas shipping is subject to an additional cost to the customer.

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23 Jan 2008

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